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Cancellation & Refund Policy

At Alif Handicrafts, we are committed to ensuring your satisfaction with our products. We understand that there may be occasions when you need to seek a refund due to various reasons. Therefore, we have outlined our Refund Policy to ensure clarity and fairness in such situations:

Eligibility for Refunds:

Refunds are applicable under the following circumstances:

  • If the product received is damaged, defective, or not as described.

  • If the product is returned within 2 days of delivery in its original condition, unused, and with all original tags intact.

Refund Process:

Once your return is received and inspected, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase.

Refund Timeframe:

Please allow 4-5  business days for your refund to be processed and reflected in your account. The timeframe may vary depending on your bank or payment provider.

Non-Refundable Items:

Certain items may not be eligible for refunds, including:

  • Customized or personalized products.

  • Clearance or sale items marked as final sale.

  • Products damaged due to mishandling or misuse by the customer.

Goods Not Received:

We regret to inform you that we do not offer refunds for orders where goods are not received. However, we will provide necessary assistance to track your order and address any delivery issues. Please contact our customer service team for further assistance in such cases.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as sending the wrong item or a defective product.

Policy Updates:

We reserve the right to modify or update our Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

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